Updated: Aug 22
Thank you for your interest in Valiant Couples Therapy. Here are some answers to some frequently asked questions we routinely receive.
Are you accepting new clients?
Yes, we are accepting new clients for online therapy if you are located in North Carolina or Florida - request an appointment.
How does therapy work online?
We cover the ins and outs of online therapy at 10 Online Therapy Questions Answered.
How long and how often will we meet?
Sessions are 50 minutes and are usually scheduled once a week. We will correspond with you about a time and day of the week that fits best with both your schedule and the schedule of your therapist. Then, we will reserve that day and time each week specifically for you. We realize that schedules change from time to time, and we will do our best to adjust our schedule to accommodate yours.
We find that weekly sessions are the best for achieving momentum and reaching the goals most have in therapy. Frequency of sessions can be increased or decreased based on your specific needs, preferences, and availability. The overall length of treatment can vary significantly. It is our priority to help you achieve your goals as quickly as possible, while striving to create deep and lasting change.
What payment options are available?
Payment options include all major credit, debit, FSA, and HSA cards. Payments are processed through our fully PCI-compliant payment system in our online client portal. Fees for each session are due at the time of service.
Do you take insurance?
We are considered out-of-network for all insurance providers, and do not bill insurance directly. However, we can provide you with a “superbill” at the end of each month that rolls up the investment you made in therapy with all the necessary codes the insurance companies want to see. You can use this document to seek reimbursement from your insurance company.
A benefit of using insurance is you may pay less out of pocket for therapy after you meet your deductible.
Some benefits for not using insurance are:
you do not require a mental health diagnosis to receive therapy
you are not limited to a specific number of sessions
you have greater freedom to choose the therapist that is the best fit for you
you have increased privacy and confidentiality
If you are considering using insurance we encourage you to contact your insurance company to inquire about coverage. The following questions may be helpful to ask:
Do I have mental health coverage?
Is telemedicine/telehealth/online therapy covered?
How many sessions are covered?
What coverage is available for out-of-network providers?